At Gallery Dept, we strive to deliver top-quality embroidered apparel, outstanding customer service, and a hassle-free shopping experience. If you're not completely satisfied with your purchase, our straightforward Return, Refund, and Exchange Policy ensures a smooth resolution.

1. Our Promise

Your satisfaction is our priority. If you're unhappy with your order, you may return, exchange, or request a refund within 30 days of delivery.

2. Return & Exchange Eligibility

To qualify:

• Item must be unused, unworn, and in original condition (tags & packaging intact).
• Request must be made within 30 days of delivery.

Exceptions:

• Custom/personalized items are final sale unless defective.
• Sale/discounted items cannot be returned or exchanged.

3. How to Return or Exchange

4. Contact Us

   – Email contact@gallerydept.xyz with:

   • Order number
   • Item(s) for return/exchange
   • Reason for request

5. Receive Instructions

   – We’ll provide return details.

6. Ship the Item

   – Send it to:
   Gallery Dept
   7901 4TH ST N # 11858 ST PETERSBURG, FL US 33702
   (For exchanges, specify preferred size/color. If unavailable, we’ll issue a refund.)

7. Shipping Costs

• You cover return shipping unless the return is due to our error (e.g., wrong or damaged item).
• For defective/incorrect items, we’ll provide a prepaid return label.

5. Refund Process

• Refunds are processed within 2–5 business days after inspection.
• Original payment method will be credited.
• Shipping fees are non-refundable unless the error was ours.

6. Damaged, Defective, or Lost Items

• Report within 7 days of delivery for a free replacement or full refund.
• Lost packages? Notify us we’ll investigate and resolve the issue.

7. Exchanges

• Available within 30 days for size/color/fit issues.
• Subject to stock availability. If unavailable, we’ll issue a refund.
• Price differences will be adjusted via partial refund or additional payment.

8. Non-Returnable Items

• Custom/personalized apparel
• Sale/discounted items

9. Order Cancellations

• Cancel before processing/shipping. Once shipped, returns/exchanges apply after delivery.

10. Refund Timeline

• 2–5 business days after approval. Allow extra time for your bank to process.

11. Contact Us

For assistance, reach out:
Email: contact@gallerydept.xyz 
Phone: +1 (386) 210 7366
Address: 7901 4TH ST N # 11858 ST PETERSBURG, FL US 33702
Hours: Mon–Fri, 9 AM–5 PM (PT)
Response Time: Within 12 hours on business days.

We’re here to help let us know how we can improve your experience!

1. PayPal

We proudly accept PayPal, one of the most trusted online payment platforms worldwide. With PayPal, you can shop securely, easily, and quickly without having to share your financial details directly with us. Simply log in to your PayPal account at checkout to complete your payment.

Benefits of using PayPal:

• Secure and fast transactions.
• Pay with your PayPal balance, bank account, or credit/debit card linked to your PayPal account.
• Access to PayPal Buyer Protection to safeguard your purchase.

2. Stripe

For customers who prefer using a direct card payment method, we accept Stripe as an additional payment gateway. Stripe enables secure, real-time processing of all major credit and debit cards, including Visa, MasterCard, American Express, and more.

Benefits of using Stripe:

• Wide card compatibility: We accept major credit and debit cards from Visa, MasterCard, American Express, Discover, and others.
• Safe and encrypted payments: All transactions are processed through encrypted servers, ensuring the highest level of security for your data.
• Easy checkout process: No need for extra accounts—simply enter your card details at checkout and complete your purchase in seconds.

3. Payment Security

Both PayPal and Stripe use state-of-the-art encryption technologies and fraud protection systems to ensure that your payment details remain private and secure. Whether you choose to pay via PayPal or Stripe, rest assured that your information is handled with the utmost care.

4. Payment Process and Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with your purchase details. If any issues arise during the transaction process, we will notify you immediately via email to ensure a seamless shopping experience.