Last Updated: February 5, 2025

Thank you for shopping with Gallery Dept! We aim to make your shopping experience smooth and transparent. Below are the details of our shipping process, timelines, and policies.

  1. Order Processing

  • Processing Time: 1– 2 business days (Monday–Friday, 9:00 AM–5:00 PM PT).
  • Orders placed after 5:00 PM PT on Friday or on weekends/holidays will be processed the next business day.

  1. Shipping & Delivery

  • Standard Shipping: 3– 4 business days (Monday–Friday, 9:00 AM–5:00 PM PT).
  • Delays may occur due to carrier issues, weather, or unforeseen circumstances.
  • Carriers: FedEx, UPS, or USPS (selected based on efficiency).

  1. Shipping Costs

  • Shipping: Orders over $15.99 (U.S. only).

  1. Order Tracking

  • A tracking number will be provided after shipment. Allow 48 hours for carrier system updates.
  • Issues? Contact us: contact@gallerydept.xyz.

  1. Delivery Issues

  • Lost/Damaged Items? Email us immediately at contact@gallerydept.xyz for assistance with claims, replacements, or refunds.

  1. Returns & Exchanges

  • 30-day return policy (items must be unworn, unwashed, and in original condition).
  • Return shipping costs are the customer’s responsibility unless the item is defective/damaged.
  • Initiate returns via contact@gallerydept.xyz.

  1. Handling Fees

  • Additional charges (if applicable for special packaging) will be shown at checkout.

  1. Contact Us

Gallery Dept

  • Address: 7901 4TH ST N # 11858, ST PETERSBURG, FL 33702, USA
  • Email: contact@gallerydept.xyz
  • Phone: +1 (386) 210 7366
  • Hours: Mon–Fri, 9:00 AM–5:00 PM PT
  • Response Time: Within 12 hours on business days.

For full details, see our Returns & Refund Policy.