At Gallery Dept, we strive to deliver top-quality embroidered apparel, outstanding customer service, and a hassle-free shopping experience. If you're not completely satisfied with your purchase, our straightforward Return, Refund, and Exchange Policy ensures a smooth resolution.

  1. Our Promise

Your satisfaction is our priority. If you're unhappy with your order, you may return, exchange, or request a refund within 30 days of delivery.

  1. Return & Exchange Eligibility

To qualify:

  • Item must be unused, unworn, and in original condition (tags & packaging intact).
  • Request must be made within 30 days of delivery.

Exceptions:

  • Custom/personalized items are final sale unless defective.
  • Sale/discounted items cannot be returned or exchanged.

  1. How to Return or Exchange

  2. Contact Us

    – Email contact@gallerydept.xyz with:

    • Order number
    • Item(s) for return/exchange
    • Reason for request

  3. Receive Instructions

    – We’ll provide return details.

  4. Ship the Item

    – Send it to:
    Gallery Dept
    7901 4TH ST N # 11858 ST PETERSBURG, FL US 33702
    (For exchanges, specify preferred size/color. If unavailable, we’ll issue a refund.)

  5. Shipping Costs

  • You cover return shipping unless the return is due to our error (e.g., wrong or damaged item).
  • For defective/incorrect items, we’ll provide a prepaid return label.

  1. Refund Process

  • Refunds are processed within 2–5 business days after inspection.
  • Original payment method will be credited.
  • Shipping fees are non-refundable unless the error was ours.

  1. Damaged, Defective, or Lost Items

  • Report within 7 days of delivery for a free replacement or full refund.
  • Lost packages? Notify us we’ll investigate and resolve the issue.

  1. Exchanges

  • Available within 30 days for size/color/fit issues.
  • Subject to stock availability. If unavailable, we’ll issue a refund.
  • Price differences will be adjusted via partial refund or additional payment.

  1. Non-Returnable Items

  • Custom/personalized apparel
  • Sale/discounted items

  1. Order Cancellations

  • Cancel before processing/shipping. Once shipped, returns/exchanges apply after delivery.

  1. Refund Timeline

  • 2–5 business days after approval. Allow extra time for your bank to process.

  1. Contact Us

For assistance, reach out:
  Email: contact@gallerydept.xyz 
  Phone: +1 (386) 210 7366
  Address: 7901 4TH ST N # 11858 ST PETERSBURG, FL US 33702
  Hours: Mon–Fri, 9 AM–5 PM (PT)
  Response Time: Within 12 hours on business days.

We’re here to help let us know how we can improve your experience!