Q1: What types of products does Gallery Dept offer?
A: We specialize in premium embroidered apparel including limited-edition tees, Hoodies, caps, and exclusive collaborative pieces. Each design features intricate craftsmanship.

Q2: How durable is your embroidery?
A: Our embroidery uses:

  • High-density stitching that lasts
  • Premium fabrics like organic cotton
  • Pre-washed materials to prevent shrinkage
  • Reinforced seams for durability

Q3: How long does order processing take?
A: Orders process in 1-2 business days (Monday-Friday, 9AM-5PM PT). Weekend/holiday orders ship next business day.

Q4: What are your shipping options and timelines?
A:

  • Ships via FedEx/UPS/USPS within U.S. only
  • Typically delivers in 3-4 business days after shipping
  • Orders over $15.99(U.S. only)

Q5: How can I track my order?
Ans: You’ll receive a tracking number via email once shipped. Allow 48 hours for carrier systems to update.

Q6: What payment methods do you accept?
Ans: We accept:

  • All major credit/debit cards (Visa, MasterCard, AMEX, Discover) processed through Stripe
  • PayPal

Q7: What’s your return policy?
Ans:

  • 30-day return window for unworn/unwashed items
  • Refunds processed within 2-5 business days of return receipt
  • No direct exchanges – return and place new order

Q8: What if my package arrives damaged or gets lost?
A: Email us contact@gallerydept.xyz immediately with:

  1. Your order number
  2. Photos of damage (if applicable)
    We’ll resolve it promptly.

Q9: Do you charge sales tax?
A: Yes, we apply 5% sales tax to all U.S. orders as required by law.

Q10: Can I change or cancel my order after placing it?
A: Contact us within 1 hour of ordering. Due to fast processing, changes aren’t guaranteed.

Q11: How do I choose the right size?
Ans: Each product page has detailed size charts. Need help?  Email us contact@gallerydept.xyz

Q12: How can I stay updated on new releases?
Ans:

  • Join our newsletter for 10% off your first order
  • Follow us on our social media plate form for new updates

Q13: What’s the best way to contact customer service?
A: Reach us at:
    Email: contact@gallerydept.xyz
    Phone: +1 (386) 210 7366  (Mon-Fri, 9AM-5PM PT)
   Address:  7901 4TH ST N #11858, ST PETERSBURG, FL 33702
We respond within 12 hours.

Note: All policies apply to Gallery Dept branded products only.